What about delivery?
We know that one of the biggest concerns regarding purchases is the reliability of the courier that delivers your order to your door.
All SaunaMed sauna deliveries are done by pre-arranged appointment and the driver will call ahead of arrival to update you on the delivery time on the pre-agreed delivery date. All SaunaMed saunas are brought into the house to a room of your choice by our two person delivery teams.
We have dedicated drivers to ensure that your sauna arrives safely in one piece. As part of the high quality service, our driver will allow you time to check for any damage before asking you to sign for the goods.
You will be advised on the delivery date via email soon after checkout of your order, which will be delivered within a maximum of 10 working days.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
Delivery to UK islands and Ireland will take a little longer as we have to organise a special off shore trip.
Please note that Harvia saunas come direct from Finland they can take 2-4 weeks for delivery. You will be responsible for moving the packaging inside, as some of the larger models can be quite heavy we would recommend that you arrange to have assistance from a friend or family member.
All our Harvia Saunas are delivered on an oversized pallet, this minimises the risk of damage occurring during transit. The delivery driver will move the pallet as close to your property as possible. Please note we cannot deliver over gravel or grass.
Details on our delivery procedure can be found below:
- Aqualine Saunas receive your order.
- The order details are checked and passed to our warehouse for dispatch.
- Your order is picked and marked for dispatch.
- Once the order has been marked ready for dispatch, our delivery team will route your order for delivery over the next 10 working days and call you advising of the delivery date.
Under normal conditions when the goods are in stock, and your order is received before 3pm our delivery team will mark the sauna for dispatch the same day.
However most of the vehicle routing may have already taken place by then so orders are preferred before 12 noon as a vehicle may have already been routed for that area.
Can I have my item delivered to a different address?
Please understand that for fraud prevention purposes, we can only deliver to the cardholders registered address.
However, if you would like delivery to an alternative address, you can contact your bank to add additional address to your account, which will then pass our address verification process.
Do you deliver outside of the UK?
Our delivery service covers all of mainland UK, Northern Ireland, Dublin, the Isle of Man and the Isle of Wight. We do also use independent carriers to deliver to most of Europe. All delivery charges can be either automatically calculated at checkout or you can contact us for a quote which may be cheaper than accepting the automatically calculated option. We can usually confirm a price once we check for the best option with our courier network and reply within 24- 48 hours. Delivery times overseas do take longer than our two-man delivery service, assistance will also be required for offloading.
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