Delivery Information

What about delivery?


We know that one of the biggest concerns regarding purchases is the reliability of the courier that delivers your order to your door.

We provide a two person delivery team included in the price for all SaunaMed UK mainland deliveries. This means the driver and his colleague can bring the sauna into your home and carefully place the packages in a room of your choice.

Not only do we deliver in 3-5 working days, our dedicated delivery teams will ensure that your sauna arrives safely. We can also offer next day delivery in some cases subject to availability.

All our SaunaMed Infrared Saunas are delivered on an oversized pallet, this minimises the risk of damage occurring during transit. 

You will be advised on the delivery date shortly after you place an order which will be delivered within the timescales shown in the table below.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible and will give you the option of canceling your order at this point.

If you are ordering from one of our other ranges such as Luxwel or Harvia, these items come with a standard kerbside delivery. The delivery driver will move the pallet or crate as close to your property as possible. Please note we cannot deliver over gravel or grass. You will be responsible for moving the packaging inside, as some of the larger models can be quite heavy we would recommend that you arrange to have assistance from a friend or family member.

Manufacturer Delivery Time
   
SaunaMed Classic, Luxury & Lumina  3-5 working days
Luxwel Barrel Saunas  6 - 8 weeks
Harvia  3-4 weeks
   
   

 



Details on our delivery procedure can be found below.

1) Aqualine Saunas receive your order.

2) The order details are checked and passed to our warehouse for dispatch.

3) Your order is picked and marked for dispatch.

4) Once the order has been marked ready for dispatch, our delivery team will route your order for delivery as soon as possible and call you advising of the delivery date.

Under normal conditions when the goods are in stock, and your order is received before 3pm our delivery team will mark the sauna for dispatch the same day.

However most of the vehicle routing may have already taken place by then so orders are preferred before 12 noon as a vehicle may have already been routed for that area.


Next day delivery can be requested subject to availability and is charged at £90 per sauna. Please contact us if you require this option.

Can I have my item delivered to a different address?

Please understand that for fraud prevention purposes, we can only deliver to the cardholders registered address.

However, if you would like delivery to an alternative address, you can contact your bank to add additional address to your account, which will then pass our address verification process.

We can also accept payment via cheque or bank transfer. Once your payment has cleared we can then deliver to a separate shipping address. Please contact us if you wish to pay via this method.

Do you deliver outside of the UK?

Our unbeatable delivery service covers all of mainland UK. We do also use independent carriers to deliver to most of Europe. All delivery charges are automatically calculated at checkout. Delivery times overseas do take longer then our standard delivery.