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Frequently Asked Questions

General FAQ
Infrared Sauna FAQ
Traditional Sauna Vs Aqualine Far Infrared
Far Infrared Sauna Health Benefits
HarviaTraditional Sauna FAQ

General FAQ

We maintain very low overheads and have absolutely no middlemen, our suppliers are exclusive to us and give us the most competitive prices in the marketplace today.

Aqualine is an independent company, this means that we have precise control over our saunas and are committed to making sure you buy the right products for YOU!

It is easy to say we have the best quality saunas available like other companies, all of our suppliers are hand picked after we have eliminated the hundreds of suppliers worldwide who did not make the grade. We work very closely with our manufacturers to ensure they adhere to the strictest quality managements in the world today whilst securing exclusive deals only available to Aqualine.

Many of our certifications are issued by SGS Germany, which is regarded as the premier quality management centre in the world today

Certifications include CE (EMC, LVD), ISO 9001:2000, ETL, ETS, C-TICK, ROHS, GS, and SAA to name a few...

 

 

Under no circumstances do we compromise on quality for price or cut corners. We do not follow other companies, whose goal is simply to make the profit margin as large as possible.

Simply click on 'BUY' or 'ADD TO BASKET' next to an item of your choice and follow the steps to complete the order. Then you have the option to make payment in a variety of ways. We have ensured that this process is easy, simple and secure as possible. If there is any option you feel we haven’t covered, please contact us.

We know that one of the biggest concerns regarding purchases is the reliability of the courier that delivers your order to your door.

We have the ultimate delivery service...

Not only do we deliver in 3-5 working days, we have dedicated drivers to ensure that your sauna arrives safely in one piece. We can also offer next day delivery in most cases. As part of the high quality service, our driver will allow you time to check for any damage before asking you to sign for the goods.

All our SaunaMed Infrared Saunas are delivered on an oversized pallet, this minimises the risk of damage occurring during transit. The delivery driver will move the pallet as close to your property as possible. Please note we cannot deliver over gravel or grass. You will be responsible for moving the packaging inside, as some of the larger models can be quite heavy we would recommend that you arrange to have assistance from a friend or family member.

You will be advised on the delivery date via email soon after checkout of your order, which will be delivered within the timescales shown in the table below.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

ManufacturerDelivery Time
  
SaunaMed Classic, Luxury & Lumina3-5 working days
SaunaMed Signature8 weeks
Harvia3-4 weeks
Helo2 weeks
Tylo2 weeks

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

Details on our delivery procedure can be found below.

1) Aqualine Saunas receive your order.

2) The order details are checked and passed to our warehouse for dispatch.

3) Your order is picked and marked for dispatch.

4) Once the order has been marked ready for dispatch, our delivery team will route your order for delivery over the next 3 – 5 days and call you advising of the delivery date.

Under normal conditions when the goods are in stock, and your order is received before 3pm our delivery team will mark the sauna for dispatch the same day.

However most of the vehicle routing may have already taken place by then so orders are preferred before 12 noon as a vehicle may have already been routed for that area.

Next day delivery is available and is charged at £90 per sauna. Please contact us if you require this option.

Please note that as our traditional saunas come direct from Finland they can take 2-4 weeks for delivery.

Please understand that for fraud prevention purposes, we can only deliver to the cardholders registered address.

However, if you would like delivery to an alternative address, you can contact your bank to add additional address to your account, which will then pass our address verification process.

Our delivery service covers all of mainland UK, Northern Ireland, Dublin, the Isle of Man and the Isle of Wight. We do also use independent carriers to deliver to most of Europe. All delivery charges are automatically calculated at checkout. Delivery times overseas do take longer than our two-man delivery service, assistance will also be required for offloading.

If you change your mind about the product when you receive it you can return it at any time within 7 days for a replacement of equivalent value or a credit against any item of higher value. If you cannot find anything that you would like to exchange the item for we will refund you for the item less the cost of collection.

We do have a large stock of replacement parts for all of our saunas, in the unlikely event there is a problem outside of the warranty period, and can ship them via next day service. We supply them at cost price and do not make profit on spare parts. Which gives you that extra piece of mind.

All the material we use is non-allergenic, non-toxic and environmentally friendly. Our wood comes from renewable forests. Furthermore, we ensure electric parts are fully certified and energy efficient, they consume less electricity than that of standard units. Not only does this save energy, but money as well. We also go a step further and ensure that all of our products are manufactured to ROHS standards, which restricts the release of Hazardous Substances.

 

Infrared Sauna FAQ

This latest health and beauty development provides all the conventional benefits of a sauna and more through lower temperature sun-simulating technology.

SaunaMed  Infrared Saunas have been designed and developed to bring the whole Sauna experience to every home regardless of space and budget and with the wide range we have, there is something for everyone.

The SaunaMed Sauna range has been commended for its ease of construction and variety of models available. The purchase of an Aqualine Sauna can be made with confidence from a name you can trust.



‘What is Infra Red energy you may ask?’ It is the warm glow you feel on a sunny day, which comes directly from the sun’s rays. That is why you can feel a sharp drop when a cloud blocks these rays – even though the temperature in the air has not changed.

Far-infrared radiant heat is a completely safe from of naturally occurring energy that heats objects by a process called direct light called infrared heat or infrared energy.

The sun is the primary source of radiant energy, but not all of this energy is beneficial. Although life needs energy from the sun, too much sunlight damages the skin. FIR heat provides many of the health benefits of natural sunlight without any of the dangerous effects of solar radiation.

Absolutely, infrared saunas are safe to use without a doubt.! Infrared light energy is really beneficial and not at all damaging to the body. To illustrate the safety of the heater, Far Infrared heating is used in hospitals to warm newborn infants. Infrared has been researched and used in medical practices for many years. Sports medicine has long accepted and used infrared to promote healing of sprains and strains. NASA has also concluded after lengthy trails in the 1980's that infrared therapy is the best way for astronauts to maintain cardiovascular fitness on long cramped space flights.

Traditional Sauna Vs SaunaMed Far Infrared

 

SAUNAMED FAR INFRARED SAUNAS

TRADITIONAL & STEAM SAUNAS

WOOD TYPE

Finest Grade Non-allergenic / Non-toxic Canadian Hemlock or hand selected finest grade A Canadian red cedarSpruce, Pine, Hemlock, Aspen, Alder and Abachi, which is cool to the touch in hot environments are most commonly used

HEAT SOURCE

100% Pure Far Infrared ceramic heatersElectric stove or  wood-burning element

HEAT TRAMSMISSION

Long wave ‘safe’ FIR waveHot air, harder to breathe, but some people prefer this intense heat environment

TEMPERATURE

18 –65 °CMore than 38 °C

SWEAT ANALYSIS

80% water & 20% toxins97% water & 3% toxins

PRE-HEAT TIME

5 min30-40 min

FRESH AIR CIRCULATION

YES - Adjustable air vent and oxygen ioniser system fitted as standardAvailiable however this must be closed during use to create humid environment

ENERGY COST AT 30 MIN PER DAY

Energy efficient - £4 per month average£16 per month average

COMFORT LEVEL AND SAFETY

Very high, heat safe and can be controlled to a single degree, timer function and Auto shut off also includedHot coals, unsuitable for children, the elderly and injured, possible fire hazard

INSTALLATION TIME

Under 30 minutes anywhere you like – No special venting required – Simple step by step guideUsually requires your own trades person and technical assistance needed - They usually take a day to install

PORTABILITY

Easily moved and packed flat again (Stands on supports offering floor protection and air circulation)More of a permanent fixed feature

CONTROLS

State of the art digital soft touch, internal and external controlsWireless controls on some models, also uses water over coals to control internal temperature

MEDICAL USE

Used by physiciansNot used by physicians

USER SUITABILITY

Most people can use – Great benefits for the young, injured and elderlyOnly for certain individuals

WATER SUPPLY AND WIRING REQUIRED

None at allYes

MUSIC EQUIPMENT AVAILIABLE

Top spec radio, CD, MP3 system and Ipod connection Fitted as standardAvailable on some models. Speakers need to be mounted low and be water resistant.

COST

Everything Included in the price – No hidden costs – All parts availableProfessional fitting and wiring required. Traditional saunas generally cost more.

Far Infrared Sauna Health Benefits

Traditional Saunas Vs SaunaMed FAR Infrared

Comparison Table

 

SAUNAMED FAR INFRARED SAUNAS

TRADITIONAL & STEAM SAUNAS

WOOD TYPE

Finest Grade Non-allergenic / Non-toxic Canadian Hemlock or hand selected finest grade A Canadian red cedarSpruce, Pine, Hemlock, Aspen, Alder and Abachi, which is cool to the touch in hot environments are most commonly used

HEAT SOURCE

100% Pure Far Infrared ceramic heatersElectric stove or  wood-burning element

HEAT TRAMSMISSION

Long wave ‘safe’ FIR waveHot air, harder to breathe, but some people prefer this intense heat environment

TEMPERATURE

18 –65 °CMore than 38 °C

SWEAT ANALYSIS

80% water & 20% toxins97% water & 3% toxins

PRE-HEAT TIME

5 min30-40 min

FRESH AIR CIRCULATION

YES - Adjustable air vent and oxygen ioniser system fitted as standardAvailiable however this must be closed during use to create humid environment

ENERGY COST AT 30 MIN PER DAY

Energy efficient - £4 per month average£16 per month average

COMFORT LEVEL AND SAFETY

Very high, heat safe and can be controlled to a single degree, timer function and Auto shut off also includedHot coals, unsuitable for children, the elderly and injured, possible fire hazard

INSTALLATION TIME

Under 30 minutes anywhere you like – No special venting required – Simple step by step guideUsually requires your own trades person and technical assistance needed - They usually take a day to install

PORTABILITY

Easily moved and packed flat again (Stands on supports offering floor protection and air circulation)More of a permanent fixed feature

CONTROLS

State of the art digital soft touch, internal and external controlsWireless controls on some models, also uses water over coals to control internal temperature

MEDICAL USE

Used by physiciansNot used by physicians

USER SUITABILITY

Most people can use – Great benefits for the young, injured and elderlyOnly for certain individuals

WATER SUPPLY AND WIRING REQUIRED

None at allYes

MUSIC EQUIPMENT AVAILIABLE

Top spec radio, CD, MP3 system and Ipod connection Fitted as standardAvailable on some models. Speakers need to be mounted low and be water resistant.

COST

Everything Included in the price – No hidden costs – All parts availableProfessional fitting and wiring required. Traditional saunas generally cost more.

FAR Infrared Sauna Health Benefits

If there was a way to increase energy, lose weight, decrease stress, detoxify the body and purify the skin while elevating the immune system to fight off everything from the common cold, circulation, asthma, bronchitis and other respiratory conditions to serious life quality threatening illnesses, what would it be worth?

What if all a person had to do to receive such benefits was relax and sit down for 15 to 30 minutes a day, three or four times a week, listening to music, reading a book, watching TV or talking on the phone - now what would that be worth?

Traditional Sauna FAQ

 

Harvia Traditional Sauna Options