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About Us

Aqualine Saunas is recognised as the leading market supplier in Infrared Saunas, Traditional Steam Saunas, Portable Saunas, Saunas Heaters and Steam Rooms for both domestic and commercial applications and is a member of the Aqualine Ltd Group.

We are proud to offer the largest comprehensive range of top brand saunas and steam rooms in the UK.

We are also one of the first sauna companies to lay out our full pricing online for our high end and commercial units. Many other companies in this sector will first gauge how much your budget is and how much you are worth and then charge appropriately. We use fair pricing and do not give special rates to different customers so that everybody gets a fair deal and a great price. This also proves that we do not use pushy sales teams.

Our Vision

Quality, Price and Simplicity! Which we have taken to the next level. However, not forgetting our other values...

How we are different?

How is Aqualine different from other retailers? They offer a wide range, or good design or function, or low prices or the best quality. We offer all of these! That is our business idea.

Most of the time, beautifully designed luxury home products are created for a small part of the population, we aim to respond to the lifestyle needs of people and place these exclusive items in your reach. We are here for people who want to improve their home, lifestyle and create better everyday lives.

See at Home Guarantee

We are so confident in the quality of our products and that you will be satisfied, so if you are not happy with any aspect of your sauna when it is arrives, you can send it back for a full refund.

Quality

Our items are the best quality?

We have gone to the next level and realise that a statement like that needs backing up. Its easy to say we have the best quality items available like other companies, all of our suppliers are hand picked after we have worked through the hundreds of suppliers worldwide who did not make the grade. We work very closely with our manufacturers to ensure they adhere to the strictest Quality Managements in the world today whilst securing exclusive deals only available to Aqualine. This means we get the best deals and you get the lowest price.

˜We do not cut corners with cheap inferior quality items, and we prove our quality."

Many of our certifications are issued by SGS Germany, which is regarded as the premier quality management centre in the world today.

Certifications include CE (EMC, LVD), ISO 9001:2000, ETL, ETS, C-TICK, ROHS, GS, and SAA to name a few...


Under no circumstances do we compromise on quality for price or cut corners. We do not follow other companies, whose goal is simply to make the profit margin as large as possible.

Price

Keeping costs of luxury items to a minimum without compromising the quality is integral to our company operations, you might say this is our mission statement.

From the factory to the customer

Here is the interesting bit, we maintain very low overheads and have absolutely no middle men, we hold good relationships with our suppliers, which allows us to offer the most competitive prices in the marketplace today.

Price Promise

If in the unlikely event you find anything at better value for money then we will apply our match price and rest assured you will receive our leading service. If you have any queries regarding this then please contact our sales team.

We keep it simple!

We pride ourselves in our effort to keep things simple. As our items are packed flat, they are transported and moved around the home easily. All of our items are easily assembled and include clear simple instructions. This means that we do not charge you extra for things you can easily assemble on your own.

SMS Notification

If you have provided a mobile phone number on your order, for your convienience an SMS text message will be sent to you at approximately 11am prior to your selected delivery date. This message will advise you of the scheduled time slot for your delivery.

Hassle Free Ordering...

We have made the ordering process as simple as possible and collect only the details that are needed for the order.

Family Values

Our staff are motivated to ensure you receive the highest levels of service time and time again. As a customer of Aqualine, you can trust that this family run business is as passionate about achieving satisfaction as you are.

Personal Touch

Aqualine prides itself on excellent service to our customers. Like you, we want to speak to the same person twice, not a call centre, so you receive the service and care that you, as our customer will come to appreciate. There is no limit to the time we are prepared to spend talking and advising, whether it be before a purchase or after, always offering honest and friendly advice. We at Aqualine operate differently, offering 'industry-first' concepts to benefit our customers.

Independent Company

Aqualine is an independent company committed to making sure you buy the right products for YOU. We welcome your feedback on our products. We are very proud of the community we have all created together.

We are a proven Green Company

All the material we use is non-allergenic, non-toxic and environmentally friendly. Our wood comes from renewable forests. We also go a step further and ensure that all of our products are manufactured to ROHS standards, which restricts the release of Hazardous Substances.

Furthermore we limit the use of paper through our environmental poilicy and any paper or stationary we do use is certified by Paper By Nature.


Comprehensive Warranties

We are so confident in the quality of our items we offer comprehensive warranties on all of our sauna ranges.

7-day money back guarantee

If you are not happy with any aspect of your item when it is arrives, you can send it back for a full refund minus the cost of collection.

Spare Parts

We do have a large stock of replacement parts for all of our saunas in the unlikely event there is a problem outside of the warranty period, and can ship them via next day service. We supply them at cost price and do not make profit on spare parts. Which gives you that extra peace of mind.

Security

Our site uses a Thawte SSL secure web server authentic site certificate. This offers secure communications by encrypting all data to and from the site at the point of entering any personal information, checking out and providing your credit or debit card details. The Thawte authentic site seal is located on the right hand column of our home page and can be clicked to verify. At the point of checking out your credit card details are encrypted using 128 bit encryption and sent to us by encrypted email, once your order is received we decrypt your mail. For security reasons and your peace of mind, we NEVER store credit card information at our database level.