Protect your sauna for longer
- SaunaMed 3 Year Extended Electrical Parts Warranty
How does SaunaMed delivery work?
We know that one of the biggest concerns regarding purchases is the reliability of the courier that delivers your order to your door.
All SaunaMed sauna deliveries are done by pre-arranged appointment and the driver will call ahead of arrival to update you on the delivery time on the pre-agreed delivery date. All SaunaMed saunas are brought into the house to a room of your choice by our two person delivery teams.
We have dedicated drivers to ensure that your sauna arrives safely in one piece. As part of the high quality service, our driver will allow you time to check for any damage before asking you to sign for the goods.
Once your order has been processed you will receive a text message from our courier. This will include a link to our delivery calendar, where you can choose your delivery date from the options available (including Saturdays) or request to speak to a person to book your delivery appointment. A two hour delivery slot will be provided via text the day before delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible. you have the option to cancel your order at this point.
Delivery to UK islands and Ireland will take a little longer as we have to organise a special off shore trip.
How does delivery work for your other Sauna brands?
All Harvia and Sentiotec saunas come direct from Finland and Austria respectively. They can take 3 – 6 weeks for delivery. On the day of delivery, you will be responsible for moving the packaging inside as some of the larger models can be quite heavy, we would recommend that you arrange to have assistance from a friend or family member. If access at or near your property is limited for a large articulated vehicle, (e.g. bin lorry size) please discuss this with us prior to ordering, as your consignment may require special arrangements for delivery. Failed deliveries due to unreported access problems on site will be chargeable at cost.
All Harvia, Sentiotec and Luxwel saunas are ‘made to order’. This means that they not eligible for cancellation or refunds once manufacture has begun unless there are manufacturing faults or defects. Please note – we have the right to repair and replace any defective aspects prior to any refund being offered.
All our Harvia Saunas are delivered on an oversized pallet, this minimises the risk of damage occurring during transit. The delivery driver will move the pallet as close to your property as possible. Please note we cannot deliver over gravel or grass.
Can I have my item delivered to a different address?
Please understand that for fraud prevention purposes, we can only deliver to the cardholders registered address. However, if you would like delivery to an alternative address, you can contact your bank to add additional address to your account, which will then pass our address verification process.
Do you deliver outside of the UK?
Our delivery service covers all of mainland UK, Northern Ireland, Dublin, the Isle of Man and the Isle of Wight. We do also use independent carriers to deliver to most of Europe. All delivery charges can be either automatically calculated at checkout or you can contact us for a quote which may be cheaper than accepting the automatically calculated option. We can usually confirm a price once we check for the best option with our courier network and reply within 24- 48 hours. Delivery times overseas do take longer than our two-man delivery service, assistance will also be required for offloading.